Shipping Information How Will My Order Ship?
We will ship your order using the fastest, safest, and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery companies nationwide.
Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience. When your order ships, we will notify you via email.
Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date.
Be sure to contact us if anything seems unusual with the progress of the shipment. We have three methods of shipment available: Small Parcel, Self Service Truck Delivery, and White Glove.
Small Parcel - We will ship smaller, lighter items via UPS, FEDEX, DHL or USPS. (Items going to Canada will typically be delivered by DHL.) Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 6 business days (1 to 10 business days for USPS) after it leaves the warehouse.
We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.
Self Service Truck Delivery - Many items on our website are too large or heavy to ship via UPS/FedEx, so they are shipped via Truck Delivery. Truck Delivery is different than standard UPS, FedEx, or US Mail. Once your merchandise arrives at the delivery agent's local terminal, the agent will call you to set up a 2- to 4-hour appointment for delivery. Most truck delivery companies offer appointment windows between 8:00 A.M. and 5:00 P.M., Monday through Friday.
If you choose Self Service Truck Delivery, your items will be delivered to the driveway or curb outside of your address. It's "Self Service" because you'll need to move the package off of the truck yourself. You may want a friend or family member on hand for help. Liftgate Services - For $50, our delivery service partners will use a machine called a liftgate to bring the items to the ground for you. This $50 fee will include all the items in your cart.
Delivery Notes
•Once your order arrives in the area, a representative from the shipping company will call you to arrange a 2- to 4-hour window for delivery.
•Sometimes freight carriers offer their own additional services. Once we send you your tracking info, you can call the carrier directly to get more info.
•Damage Inspection: Please make sure that you inspect the packages at the time of delivery. If the box has any damage, or if there is any reason you are concerned with its packaging or delivery, please write, "Product Damaged" clearly on the sheet the delivery agent asks you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.
For Small Parcel shipments within the United States, delivery usually takes between 1 and 6 business days (except for USPS which ships in 1-10 business days) after your order is picked up from the warehouse. For expedited services such as 3-day, 2nd Day or Next Day Air, your order's travel time is locked in to the given speed you select after the item leaves the warehouse. You should remember that the estimated Lead Time still applies before the item ships out.
Be sure to consult the product's Lead Time before you order with expedited shipping, and call us if you have any questions or concerns. For Truck Freight shipments, delivery usually takes between 3 and 6 days from when your order ships. For residential deliveries, you will be contacted for an appointment as soon as your order arrives at the local terminal. For commercial deliveries, no appointment will be made.
If you need to make one, please contact us. For White Glove shipments, delivery usually takes between 1 and 4 weeks from the time the items leave the warehouse. Your order will travel through a nationwide network of professional moving companies who will handle your item(s) with the utmost care. You will be contacted for a delivery appointment when your order reaches the delivery agent. Although the items are handled carefully throughout transit, we require that our orders undergo a thorough inspection at the delivery agent before delivery.
•If you have more than one order that has shipped, select the specific order on the next page that you'd like to track items from. If the items you'd like to track have been shipped, the tracking information will be displayed for you here. FREE Shipping? Items marked FREE SHIPPING! on the product page will ship for free! In order to keep your costs down and our pricing simple, we either provide free shipping or, in certain cases, charge shipping per item. This charge, if any, is indicated in your shopping cart and covers ground shipping within the continental United States. We won't surprise you with any hidden charges or handling fees. The price you see in the shopping cart is the price you pay, with one exception: if you are shipping an order to Massachusetts, Utah or Kentucky, we are required to charge sales tax. Beware of companies who mask their shipping charges and surprise you with prohibitive shipping and handling fees or oversize charges at the end of the checkout process. Make sure you know the total cost of your purchase when shopping around. Please refer to the following chart to understand the specific shipping rates for items that fall under our Standard Shipping Policy: Exclusions: Certain products we offer do carry associated shipping charges either per item or per order amount. The total item shipping charges, if any, will be detailed in the shopping cart page prior to checkout. Order Amount for promotional shipping doesn't include, and offer doesn't apply to, gift cards, bulk orders, applicable shipping charges, international fees, or sales tax. Shipping surcharge applies to AK, HI, and U.S. Territories. Some items have specific shipping charges and are not eligible towards the qualifying amount for the reduced shipping rates or free shipping. Other eligible item(s) in your cart at time of checkout will still count towards the qualifying total. We keep it simple–our pricing is straightforward and all-inclusive, which saves you time and energy. Shipping To Multiple Addresses We want to save you time, so we offer you the ability to send products to more than one address within one order. It is easy to send your order to multiple addresses. For each item you add to your Shopping Cart you can select a recipient. Truck Freight: 3 - 10 Business Days
•All prices shown in US Dollars International shipping outside of the United States/Canada: If you would like to have an order shipped outside the United States or Canada, please email us with the following information:
•A link to the product page(s) or the SKU number(s) (found underneath the product name on the product page) of the item(s) you wish the order
•The total quantity you wish to order
•The final delivery address We can arrange a personalized, competitive quote for freight charges through our freight forwarder. Please note that your order must be over $5000 to qualify for freight forwarding. Shopping in the United Kingdom? We offer a wide selection of products available for delivery in the United Kingdom which can be found at www.NCORETAIL.COM